AA Careers – Senior Technician IT Services

Job Description:

• Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals
• This job is a member of the Information Technology Team within the Information Technology Division.

Job Responsibilities:

• Performs preventative maintenance
• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Troubleshoots and collaborates with other departments to assist with infrastructure related issues
• Remotely diagnoses and resolves requests utilizing remote tools
• Recovers data from hard disk drives and/or perform data migration
• Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
• Installs and configures local and network based printers
• Contributes to desktop projects (global installs/upgrades) as a project team member
• Responds to customer support issues escalated from the Helpdesk
• Documents customer interactions in incident management system including asset management

Job Requirements:

• Knowledge of VPN connectivity and ability to troubleshoot issues
• Familiarity with workflow and with ticketing systems
• Overall knowledge of all Windows based operating systems including Windows 7 and Windows 10
• Must be able to lift at least 30 lbs
• Ability to work independently and perform in a collaborative, team based environment

Qualification & Experience:

• 5 years’ of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
• Previous IT infrastructure experience in Airline/Airport environment
• Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
• A+ certification
• Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
• MCSE/MCP is a plus

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here

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