AA Careers – Senior Technician IT Services

Website American Airlines

Job Description:

  • Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals
  • This job is a member of the Information Technology Team within the Information Technology Division.

Job Responsibilities:

  • Performs preventative maintenance
  • Resolves and closes tickets/work orders supporting end-user desktops and peripherals
  • Troubleshoots and collaborates with other departments to assist with infrastructure related issues
  • Remotely diagnoses and resolves requests utilizing remote tools
  • Recovers data from hard disk drives and/or perform data migration
  • Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
  • Installs and configures local and network based printers
  • Contributes to desktop projects (global installs/upgrades) as a project team member
  • Responds to customer support issues escalated from the Helpdesk
  • Documents customer interactions in incident management system including asset management

Job Requirements:

  • Knowledge of VPN connectivity and ability to troubleshoot issues
  • Familiarity with workflow and with ticketing systems
  • Overall knowledge of all Windows based operating systems including Windows 7 and Windows 10
  • Must be able to lift at least 30 lbs
  • Ability to work independently and perform in a collaborative, team based environment

Qualification & Experience:

  • 5 years’ of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
  • Previous IT infrastructure experience in Airline/Airport environment
  • Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
  • A+ certification
  • Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
  • MCSE/MCP is a plus

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here