Amazon Employment – Seller Engagement Associate

Job Description:

Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. Over 2 million Selling Partners in 10 countries list their products for sale on Amazon’s Marketplaces. We obsess over providing world class support to Merchants selling on Amazon.

Job Responsibilities:

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.

Job Requirements:

• Computers & Internet savvy. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
• Language: Fluent in English + another European language, such as French, Spanish or German.
• Process improvement awareness and experience
• Demonstrates effective communication, composure, and professional attitude.
• 6 + months experience within a customer service /contact center environment would be an advantage.
• Exemplary performance record, particularly with regard to quality & productivity.
• Enthusiasm and strong self-motivation
• Demonstrated desire to expand skills into new areas

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Barcelona, Spain

Application Deadline: N/A

Apply Here

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