American Airlines Careers – Coordinator Airport Customer Experience Compliance

Website American Airlines

Job Description:

  • Responsible to ensure stations meet all Local, Federal and Corporate mandates including but not limited to: dangerous goods regulations, hazardous waste storage and handling procedures, financial controls, FAA/TSA/DOT/FDA regulations, environmental, safety and OSHA regulations, vendor contract maintenance, training compliance, security, station self-audits (customer experience, cabin appearance, ground ops compliance, baggage), fueling compliance, deicing compliance, catering compliance, GSE and facility preventative maintenance, ad-hoc and operation needs.
  • This job is a member of the Customer Experience Team within the Customer Experience Division.

Job Responsibilities:

  • Ability to adjust hours and shifts to meet business requirements and workload demand
  • Presents discrepancies to station leadership
  • Assists station during irregular operations
  • Interacts with American Airlines leadership and outside regulatory agencies
  • Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
  • Escalates issues to headquarters if necessary
  • Performs detailed record keeping

Job Requirements:

  • Excellent interpersonal skills
  • Ability to accomplish multiple tasks within a limited timeframe
  • Satisfactory completion of written test
  • Applicable valid driver’s license as required by local authorities
  • Ability to work independently and make sound decisions using individual judgment
  • Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint

Qualification & Experience:

  • Bachelor’s Degree in related field
  • Customer service experience
  • Leadership with practical coaching experience
  • High School diploma or GED equivalency

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Tulsa, OK, US

Application Deadline: N/A

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