American Airlines Employment For Airport Workforce Management

Job Description:

• Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.
• This job is a member of the Domestic Airports Team within the Customer Experience Division.

Job Responsibilities:

• Coordinate ramp assignments for frontline team members to dynamically work flights at gates
• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Utilizes Staff Manager and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
• Creates an environment that cares for our frontline team members and celebrates the team successes
• Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
• Promotes an environment of mutual respect and trust between frontline team members
• Drives operational excellence
• Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies

Job Requirements:

• Ability to prioritize and execute with a sense of urgency and preciseness
• Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to work independently as well as collaboratively
• Ability to use sound business judgment to resolve issues with internal and external customers
• Strong decision making skills

Qualification & Experience:

• Previous airport customer service experience
• Knowledge of company policies and procedures and functional automation applications
• High School diploma or GED Equivalency
• 2 years experience leading others

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

Apply Here

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