Thursday , March 23 2023

American Airlines Employment For Office Based Reservations Representative

Website American Airlines

Job Description:

American Airlines is seeking Full Time Office Based Representative at the Raleigh-Durham Reservations Center.

Job Responsibilities:

  • Handle contacts from customers and gain their trust by providing solutions to their travel needs
  • Work within a caring environment with a passion for culture and diversity with a strong sense of community, volunteer groups and support of various cause
  • Work on a full-time basis, at a workstation
  • Listen to the customers’ needs and proactively offer options
  • On occasion, be offered voluntary overtime and required to work mandatory overtime
  • Generate revenue by selling tickets and related products/services
  • Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding
  • Offer a high level of customer service
  • Be assigned performance goals and receive coaching towards continuous improvement
  • Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year

Qualification & Experience:

  • Will be able to perform duties while remaining at a workstation for extended periods of time
  • Are comfortable selling products
  • Will be at least 18 years of age
  • Will have a high school diploma or GED Equivalency
  • Can work as scheduled and in accordance with the American Airlines Attendance policy
  • Can read, write, and fluently speak and understand the English language
  • Are self-disciplined and accountable for performing job functions with minimal supervision

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Raleigh, NC, US

Application Deadline: N/A

Apply Here