American Airlines Employment For Office Based Reservations Representative

Job Description:

American Airlines is seeking Full Time Office Based Representative at the Raleigh-Durham Reservations Center.

Job Responsibilities:

• Handle contacts from customers and gain their trust by providing solutions to their travel needs
• Work within a caring environment with a passion for culture and diversity with a strong sense of community, volunteer groups and support of various cause
• Work on a full-time basis, at a workstation
• Listen to the customers’ needs and proactively offer options
• On occasion, be offered voluntary overtime and required to work mandatory overtime
• Generate revenue by selling tickets and related products/services
• Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding
• Offer a high level of customer service
• Be assigned performance goals and receive coaching towards continuous improvement
• Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year

Qualification & Experience:

• Will be able to perform duties while remaining at a workstation for extended periods of time
• Are comfortable selling products
• Will be at least 18 years of age
• Will have a high school diploma or GED Equivalency
• Can work as scheduled and in accordance with the American Airlines Attendance policy
• Can read, write, and fluently speak and understand the English language
• Are self-disciplined and accountable for performing job functions with minimal supervision

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Raleigh, NC, US

Application Deadline: N/A

Apply Here

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