Website California Highway Patrol
Under direction of the Public Safety Dispatch Supervisor II’s, the incumbent will be responsible for planning, organizing, supervising and assigning work to communications center personnel; ability to work a variety of shifts – including holidays and weekends; prepare performance evaluations, monthly CHP 100PSD forms, citizens’ complaints, injury and illness reports; monitor/manage critical incidents; ability to perform dispatch duties using Inform CAD; provide direction and assistance to subordinate personnel and other duties as assigned.
- Typical duties include performing administrative duties relating to the management of a communications center; reviewing and applying pertinent provisions of labor contracts, personnel rules, and Department regulations; preparing or overseeing preparation of a variety of written documents; performing normal first-line supervisory duties when necessary; providing overall supervision of communications center staff; providing for and conducting training in communications center policies and procedures; preparing and coordinating employees’ work schedules; reviewing and evaluating employees’ work performance; providing positive leadership and support to team-building efforts; and overseeing the selection of new communications personnel.
- Ability to: Understand spoken and written English words, sentences, and paragraphs; communicate effectively in English so others will understand; produce a number of alternative ideas; understand the speech of another person; tell when something is wrong or is likely to go wrong; apply general rules to specific problems to come up with logical answers; correctly follow rules to arrange things or actions in a certain order; remember information, such as words, numbers, and procedures; quickly combine and organize information; quickly and accurately compare letters and numbers; concentrate on a task or source of information and not be distracted; shift back and forth between two or more sources of information; sufficient physical dexterity, coordination, and agility to successfully perform the critical aspects of the job; and sufficient near vision to successfully perform the critical aspects of the job.
Qualification & Experience:
- Two years of experience involving a substantial amount of telephone contact or three years of direct contact with the public or other employees. Such experience must involve the responsibility to perform numerous tasks simultaneously or progressively responsible experience in a field requiring decision-making ability and the exercise of judgment. (Thirty semester or 45 quarter units of college level courses may be substituted for one year of the required experience.)
- Successful completion of 60 semester or 90 quarter units of college level courses. (Persons who will complete the required units during the current semester/quarter will be admitted to the examination, but they must produce evidence of successful completion of the units before they may be considered eligible for appointment.)
- One year of experience performing the duties of a Public Safety Dispatcher, California Highway Patrol.
- One year of experience performing the duties of a Public Safety Dispatch Supervisor I, California Highway Patrol.
Company: California Highway Patrol (CHP)
Vacancy Type: Full Time
Job Functions: Safety
Job Location: Bakersfield, CA, US
Application Deadline: N/A