Costa Coffee Recruitment – Central Support Executive

Website Costa

Job Description:

As our Partnerships Central Support Executive, you’ll report into our Support Team Manager and will be responsible for providing a best in class service to our corporate Partners. You’ll support with telephone and web based queries, order processing and equipment installation scheduling ensuring the customer service and supply support that we provide is consistently at the best standard.

Job Responsibilities:

  • Accountable for supporting the setup of new Partners and provide administration to support Costa ways of working
  • Responsible for co-ordination and facilitation of Proud to Serve equipment orders, by working with Sales, Suppliers and Partners to ensure that installations and training is successfully complete and invoiced on time
  • Provide Partners with a first point of contact for any query relating to the delivery of our Proud To Serve service in their business
  • Responsible for accurate processing of inbound orders to meet Costa SLA’s and Partner expectations
  • Participate in seasonal sales drives to support Costa marketing initiatives

Qualification & Experience:

  • Previous experience within a retail or customer facing environment
  • Accustomed to dealing with challenges to products, services and suppliers
  • Previous experience of processing orders or managing data entry, ensuring the detail is accurate and administered in an efficient way
  • You will have experience of working with Excel and be comfortable with processes such as v look ups
  • You can demonstrate previous experience of having worked in a similar customer service related role, providing a great support to customers via telephone and web based support

Job Details:

Company: Costa

Vacancy Type:  Full Time

Job Location: Dunstable, England, UK

Application Deadline: N/A

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