Costa Jobs – Service Team Manager

Job Description:

Our Service Team Managers are pivotal roles within Costa Express Operations. The role is key to driving performance across the Field Service Engineers and empowering them to fulfil and exceed their potential whilst driving operational standards. You’ll recognise success and be passionate about continually improving the customer journey for Costa Express Customers

Job Responsibilities:

• Appetite to learn current and new technology of the Costa Express machine
• Ability to flex your leadership style to maximise team performance
• Partnership Management
• Proven experience in leading large remote based teams
• Cost control and efficiency maximisation
• Operational standards and engineering processes
• Team coaching and development
• Fanatical about customers and the ability to execute at pace
• Ability to influence and engage at all levels with excellent communication skills
• Continuous Improvement mindset and obsessive about growth

Job Requirements:

• Provide all FSE’s with the development and tools to carry out their role effectively
• Resource planning both headcount and tools to deliver and exceed operational efficiencies/KPI’s
• Drive parts usage and ensure cost efficiencies
• Collaborate and interact with the Regional Operations Manager to identify and deliver efficiency and service enhancement opportunities
• Oversee regular audits carried out by FSE’s and create opportunities for robust feedback to increase team capability and quality

Job Details:

Company: Costa

Vacancy Type:  Full Time

Job Location: London Area, UK

Application Deadline: N/A

Apply Here

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