Friday , January 27 2023

Costco Jobs in Boise – Support Analyst

Website Costco

Job Description:

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children’s Miracle Network Hospitals.

Job Responsibilities:

 

  • Develops and maintains partnerships with IS Service Desk and other IS teams to ensure quality service and support.
  • Ensures a high level of responsiveness by evaluating and appropriately responding to support tickets team members.
  • Creates and maintains process documentation and contributes to the development of departmental standards.
  • Evaluates and provides recommendations on permanent software changes to solve issues.
  • Tracks and informs team members of the status of their support tickets throughout the process and promptly resolves issues.
  • Meets or exceeds performance metrics related to productivity and quality.
  • Processes small size enhancement requests for development and deployment to production.
  • Reports any occurrences of Customer dissatisfaction to the appropriate Management Service resource.
  • Creates documentation for the other support teams in order for them to resolve issues.
  • Creates solutions to resolve the initial reported problems from team members.

Job Requirements:

  • Innovative, creative, and extremely responsive with a strong sense of urgency.
  • Excellent customer service skills and superior telephone etiquette.
  • Strong communication skills and able to work effectively with all levels of the business and IS.
  • Ability to understand business processes and work with operations associates to help navigate through an issue to understand root cause.
  • Detail oriented and possess strong problem solving skills, with the ability to analyze a situation for potential future problems.
  • Demonstrated strong organizational qualities in support of resolving issues quickly.
  • Responsible, conscientious, and possess a passion for excellence.

Job Details:

Company: Costco

Vacancy Type: Full Time

Job Location: Boise, ID, US

Application Deadline: N/A

Apply Here

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