Sunday , January 29 2023

DaVita Dialysis Jobs – Insurance Counselor

Website DaVita

Job Description:

This vital, patient-centric role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.

Job Responsibilities:

  • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
  • Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
  • Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
  • Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
  • Completes insurance assessments/evaluations for patients to accurately document patient education sessions
  • Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
  • Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
  • Conducts patient insurance education while operating within established compliance parameters of the company
  • Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
  • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary

Qualification & Experience:

  • Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required Power Point preferred
  • Bilingual/Spanish Speaking strongly preferred
  • Minimum of two (1) years’ experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
  • High School Diploma or equivalent required

Job Details:

Company: DaVita

Vacancy Type:  Full Time

Job Location: Federal Way, WA, US

Application Deadline: N/A

Apply Here