Wednesday , March 22 2023

Ford Employment – Supervisor FordPass Rewards

Website Ford Motor Company

Job Description:

Develop and launch the European FordPass Rewards Programme, a tool building loyalty and an always on relationship with our customer base

Job Responsibilities:

  • Drive the Organization of in NSC cross functional workshops on customer journeys and reward moments for the Loyalty Program while applying Human Centered Design techniques
  • Drive Business case calculations on structural and variable cost elements
  • Set-up of Project management tasks, e.g. status tracking in Jira
  • Highlight risks with project delivery and plan for mitigation actions
  • Lead local FordPass Rewards Team to deliver implementation of FPR in pilot NSC
  • Definition of detailed business requirements for the Loyalty Program always ensuring quality and consistency with the overarching strategy
  • Create training documents and instructions to support specific project or launch phases
  • Supervise development and tracking of key performance indicators to measure the success of individual reward moments
  • Lead structured knowledge gathering and documentation
  • Develop a deep understanding of all relevant elements and dependencies of a customer journey or reward moment by working closely together with the experts from: Sales Organization, Service, Communications, Customer Relationship Management, Dealers and IT

Job Requirements:

  • Awareness of dealer IT and its role in delivery of a seamless experience
  • Knowledge or experience of customer trends in retail / automotive retail
  • Self-motivated and action oriented – establish and implement action plans to achieve objectives
  • Team player – lead and support cross-functional teams and activities
  • Leadership experience
  • Retail- / Service-experience a benefit
  • Knowledge of current dealer processes and their impact on the customer experience
  • Ability to support the team through a creative process
  • Very good English skills
  • Cross functional experience

Job Details:

Company: Ford Motor Company

Vacancy Type:  Full Time

Job Location: Dunton, England, UK

Application Deadline: N/A

Apply Here