Wednesday , March 22 2023

Ford Hiring – In Market Implementation Specialist

Website Ford Motor Company

Job Description:

In Market Implementation Specialist, FordPass Rewards, CX

Job Responsibilities:

  • Tracking of key performance indicators to measure the success of individual reward moments
  • Coordinate cross functional workshops on customer journeys and reward moments for the Loyalty Program while applying Human Centered Design techniques
  • Business case calculations on structural and variable cost elements
  • Support local FordPass Rewards Supervisor to deliver implementation of FPR in pilot NSC
  • Mapping of detailed business processes for the Loyalty Program always ensuring quality and consistency with the overarching strategy.
  • Track metrics which highlight risks with project delivery and propose mitigation actions
  • Create training documents and instructions to support specific project or launch phases
  • Contribute towards Development of a deep understanding of all relevant elements and dependencies of a customer journey or reward moment by working closely together with the experts from: Sales Organization, Service, Communications, Customer Relationship Management, Dealers and IT
  • Support gathering of structured knowledge around in-NSC processes and documentation thereof
  • Provide input on project management tasks, e.g. status tracking in Jira

Job Requirements:

  • Very good English skills
  • Awareness of dealer IT and its role in delivery of a seamless experience
  • Knowledge of current dealer processes and their impact on the customer experience
  • Self-motivated and action oriented – establish and implement action plans to achieve objectives
  • Team player – coordinate and support cross-functional teams and activities
  • Knowledge or experience of customer trends in retail / automotive retail
  • Cross functional experience
  • Retail- / Service-experience a benefit
  • Ability to support the team through a creative process

Job Details:

Company: Ford Motor Company

Vacancy Type:  Full Time

Job Location: Dunton, England, UK

Application Deadline: N/A

Apply Here