Ford Job Openings – Ford Experience Manager

Job Description:

The primary role of the Ford Customer Experience Manager (FEM) is to implement key Ford Motor Company Strategic Customer Experience initiatives within the Region (Atlanta, Dallas, Chicago, Los Angeles, New York, or Select Dealer Region in Melbourne, FL); thereby, delivering the Customer Experience business plan targets in their assigned area. Successful execution is dependent upon working well as a Customer Experience team in working collaborating with Ford Experience Manager & Specialist peers as well as Regional Sales, Service and Market Representation teams, and our Dealer partners.

Job Responsibilities:

• Coordinate with Sales & FCSD teams to implement, launch, monitor performance and consult with dealers across the Region to accelerate customer experience and loyalty program implementation
• Drive Best-In-Class Customer Experience and a loyalty focused culture by delivering upon brand experiences with the Field Team and Ford Dealers.
• Coordinate Customer Experience and Enterprise Connectivity (EC) tests and pilots
• Consult on Dealership Employee Experiences and assist in implementing Structural / Process Changes
• Monitor, interpret and leverage key internal and external data sets to drive improvement at region and dealer levels

Qualification & Experience:

• Bachelor’s Degree
• 5+ years’ experience in hospitality and/or customer service focused business models.

Job Details:

Company: Ford Motor Company

Vacancy Type:  Full Time

Job Location: York, MI, US

Application Deadline: N/A

Apply Here

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