Geek Squad Jobs – Retail Supervisor

Job Description:

The Retail Supervisor works closely with store leadership to train the store team. They drive exceptional customer service and meet business results by achieving revenue, margin, and operational targets. This role also deploys resources to meet the needs of the store, guiding the team through competing priorities and ensuring effective execution. The Retail Supervisor works with store leaders to carry out important processes within the store, including employee interviews, scheduling, store maintenance, and performance management.

Job Responsibilities:

• Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.
• Executes home delivery, send backs, and damage claims according to standard operating procedures.
• Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.
• Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.
• Ensures smooth and accurate customer processing to maximize the customer and employee experience.
• Resolves customer service escalations in-person and on the phone.
• Drives a positive customer experience by building relationships and providing solutions to their needs.

Qualification & Experience:

• 1 year of leadership experience
• Associate degree or higher in business or related field
• Previous experience with coaching and recognition
• 1 year of experience in sales, customer service, operations, or related fields
• 1 year of consumer electronics industry experience
• Supervisory experience

Job Details:

Company: Geek Squad

Vacancy Type:  Full Time

Job Location: Tempe, AZ, US

Application Deadline: N/A

Apply Here

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