IKEA Job Openings – Customer Service Adviser

Website IKEA

Job Description:

We are looking to welcome full-time Customer Service Advisers to our Sheffield Customer Support Centre! After a period of exciting transformation.

Job Responsibilities:

  • Preventative Customer Resolution administration tasks
  • Receiving ongoing coaching to enable you to meet and delight our customers
  • Engaging in daily Microsoft teams chats with your peers in order to provide and receive support
  • Working with Microsoft Office 365, Customer Resolution management system and delivery systems.
  • Meeting Contact Centre standards, KPIs and service levels

Job Requirements:

  • The ability to build good rapport with customers and demonstrate empathy with a confident telephone manner
  • Confidence and experience using IT
  • Professionalism and an ability to work independently as part of a team-based structure
  • Willingness to learn, grow and work within a changing environment
  • Excellent communication skills and a passion for customer resolution
  • Resilience and the ability to remain calm under pressure
  • Strong attention to detail
  • Self-motivation with a drive to find the right solutions for our customers

Job Details:

Company: IKEA

Vacancy Type:  Full Time

Job Location: Sheffield, GB

Application Deadline: N/A

Apply Here