Lidl Recruitment – Change and Services Management Consultant

Website Lidl UK

Job Description:

An exciting opportunity has arisen for a Consultant to join the IT Service Management team. Working as part of the Service Management Team, you will develop and maintain the Service Management framework with a focus on managing service-related processes including managing the Change, Configuration & Asset Management, Problem Management, Service Transition and Knowledge Management processes in Lidl GB.

Job Responsibilities:

  • Support the wider IT team in maintaining accurate Configuration and Asset Management database
  • Prepare and provide relevant reports to senior management
  • Provide training and guidance to the wider IT department
  • Apply a structured change management approach and methodology. Review and log all changes and assess the change impact; complete change management assessments
  • Assist with the creation of operational documentation as required (e.g. service desk knowledge documents) and provide training and guidance to the wider IT department
  • Conduct proactive and reactive Problem Management analysis
  • Support the wider IT department in Problem identification and elimination in order to minimise impact on IT services
  • Work closely with the global IT on improving auto-discovery tools to aim for accuracy
  • Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
  • Manage the Configuratoin and Asset Management processes for Lidl GB

Job Requirements:

  • Experience managing the change process and hosting CABs
  • A positive, proactive manner with excellent customer service skills
  • Experience using MS Excel
  • An understanding of IT systems and equipment
  • Experience maintaining Configuration and Asset Management database
  • Previous experience within an ITIL environment
  • Experience managing complex projects and introducing change
  • Experience with Problem Management
  • Experience working with a service management tool
  • Excellent verbal communication skills both written and verbal

Job Details:

Company: Lidl UK

Vacancy Type:  Full Time

Job Location: Wimbledon, England, UK

Application Deadline: N/A

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