Lidl Recruitment – Change and Services Management Consultant

Job Description:

An exciting opportunity has arisen for a Consultant to join the IT Service Management team. Working as part of the Service Management Team, you will develop and maintain the Service Management framework with a focus on managing service-related processes including managing the Change, Configuration & Asset Management, Problem Management, Service Transition and Knowledge Management processes in Lidl GB.

Job Responsibilities:

• Support the wider IT team in maintaining accurate Configuration and Asset Management database
• Prepare and provide relevant reports to senior management
• Provide training and guidance to the wider IT department
• Apply a structured change management approach and methodology. Review and log all changes and assess the change impact; complete change management assessments
• Assist with the creation of operational documentation as required (e.g. service desk knowledge documents) and provide training and guidance to the wider IT department
• Conduct proactive and reactive Problem Management analysis
• Support the wider IT department in Problem identification and elimination in order to minimise impact on IT services
• Work closely with the global IT on improving auto-discovery tools to aim for accuracy
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Manage the Configuratoin and Asset Management processes for Lidl GB

Job Requirements:

• Experience managing the change process and hosting CABs
• A positive, proactive manner with excellent customer service skills
• Experience using MS Excel
• An understanding of IT systems and equipment
• Experience maintaining Configuration and Asset Management database
• Previous experience within an ITIL environment
• Experience managing complex projects and introducing change
• Experience with Problem Management
• Experience working with a service management tool
• Excellent verbal communication skills both written and verbal

Job Details:

Company: Lidl UK

Vacancy Type:  Full Time

Job Location: Wimbledon, England, UK

Application Deadline: N/A

Apply Here

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