Lidl Vacancies – Customer Service Business Development

Job Description:

Customer Service is at the heart of our business, delivering great service every day whilst offering valuable insights and reporting to our stakeholders. We are looking for a proactive and highly organised individual with a proven track record of project management to support our Business Development team and roll-out new projects.

Job Responsibilities:

• Advise on and implement process and efficiency improvements within the Customer Service Department.
• Support the Customer Service Management team in ad-hoc tasks.
• Consult with the Customer Service Management Team on the formulation and implementation of the business development strategy for Customer Service.
• Be the designated contact point within the department and the wider business for Customer Service projects and tasks assigned to you.
• Work with the support of other consultants in a Project Team to define metrics and manage budgets, and progress trackers.
• Research new market innovations and trends with external service partners.
• Present project proposals and outcomes to Senior Management at national and international levels.
• Keep abreast of competitor actions and offer insights for business improvements.

Job Requirements:

• Advanced Excel, Word and Power-point skills
• An effective negotiator and confident presenter (able to present and propose projects / ideas to Board level employees)
• Sound commercial acumen and judgement
• Ability to take initiative and work independently to tight deadlines
• An extremely high level written and oral communication skills
• A proven track record of rolling out projects across multiple departments
• Experience of managing multiple projects or tasks within deadlines and budgets
• A fastidious attention to detail
• Analytically minded and able to interpret and follow-up with complex data sets
• Educated to degree level or equivalent

Job Details:

Company: Lidl UK

Vacancy Type:  Full Time

Job Location: Motherwell, Scotland, UK

Application Deadline: N/A

Apply Here

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