Lidl Vacancies – Customer Service Business Development

Website Lidl UK

Job Description:

Customer Service is at the heart of our business, delivering great service every day whilst offering valuable insights and reporting to our stakeholders. We are looking for a proactive and highly organised individual with a proven track record of project management to support our Business Development team and roll-out new projects.

Job Responsibilities:

  • Advise on and implement process and efficiency improvements within the Customer Service Department.
  • Support the Customer Service Management team in ad-hoc tasks.
  • Consult with the Customer Service Management Team on the formulation and implementation of the business development strategy for Customer Service.
  • Be the designated contact point within the department and the wider business for Customer Service projects and tasks assigned to you.
  • Work with the support of other consultants in a Project Team to define metrics and manage budgets, and progress trackers.
  • Research new market innovations and trends with external service partners.
  • Present project proposals and outcomes to Senior Management at national and international levels.
  • Keep abreast of competitor actions and offer insights for business improvements.

Job Requirements:

  • Advanced Excel, Word and Power-point skills
  • An effective negotiator and confident presenter (able to present and propose projects / ideas to Board level employees)
  • Sound commercial acumen and judgement
  • Ability to take initiative and work independently to tight deadlines
  • An extremely high level written and oral communication skills
  • A proven track record of rolling out projects across multiple departments
  • Experience of managing multiple projects or tasks within deadlines and budgets
  • A fastidious attention to detail
  • Analytically minded and able to interpret and follow-up with complex data sets
  • Educated to degree level or equivalent

Job Details:

Company: Lidl UK

Vacancy Type:  Full Time

Job Location: Motherwell, Scotland, UK

Application Deadline: N/A

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