Mercedes Benz Internships – Automotive Service Advisor

Job Description:

We have the best equipment and software on the market. As a Service Advisor, you will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Job Responsibilities:

• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Handles customer complaints.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Obtains customer and vehicle data prior to arrival when possible.
• Advises customers about necessary service for routine maintenance.
• Prepares a repair order showing time, cost and labor estimates for service.
• Schedules service appointments.
• Explains the work performed and the repair order charges to the customer.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.

Job Requirements:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Valid Driver’s License
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Qualification & Experience:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Job Details:

Company: Mercedes-Benz

Vacancy Type:  Full Time

Job Location: Colorado Springs, CO, US

Application Deadline: N/A

Apply Here

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