Sunday , January 29 2023

Met Careers – Senior Claims Specialist

Website MetLife

Job Description:

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will be responsible for providing exemplary customer service by processing group long term care income insurance claims in a timely and accurate fashion.

Job Responsibilities:

  • Conducts research when needed to resolve customer questions or complaints.
  • Documents calls in computer system.
  • Outbound calls and letters to customers and providers to research incomplete claims.
  • Responds to telephone inquiries from insureds regarding specific claim details.
  • Provides plan/policy and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
  • Handles incoming calls through the claim toll free lines
  • Understands processes in entire department to assist callers with questions.
  • Able to appropriately explain varying plan provisions to customers accurately and in a professional manner.
  • Works closely with the claim analysts and care managers to provide a seamless customer experience.
  • Escalates complaints and potential complaints appropriately.

Job Requirements:

  • Ability to prioritize and maintain quality.
  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
  • Ability to work independently.
  • High School Diploma.
  • Strong problem solving and analytical skills.
  • Comfortable working with multiple priorities in a changing environment.

Qualification & Experience:

  • Associate level or higher degree.
  • At least 2 years experience in a direct customer service position preferred.

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

Apply Here

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