Sunday , January 29 2023

MetLife Career Opportunities – Senior Claims Specialist

Website MetLife

Job Description:

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will be responsible for providing exemplary customer service by processing group long term care income insurance claims in a timely and accurate fashion.

Job Responsibilities:

  • Understands processes in entire department to assist callers with questions.
  • Responds to telephone inquiries from insureds regarding specific claim details.
  • Able to appropriately explain varying plan provisions to customers accurately and in a professional manner.
  • Handles incoming calls through the claim toll free lines
  • Outbound calls and letters to customers and providers to research incomplete claims.
  • Escalates complaints and potential complaints appropriately.
  • Works closely with the claim analysts and care managers to provide a seamless customer experience.
  • Provides plan/policy and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
  • Documents calls in computer system.
  • Conducts research when needed to resolve customer questions or complaints.

Job Requirements:

  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
  • High School Diploma.
  • Comfortable working with multiple priorities in a changing environment.
  • Ability to work independently.
  • Ability to prioritize and maintain quality.
  • Strong problem solving and analytical skills.

Qualification & Experience:

  • Associate level or higher degree.
  • At least 2 years experience in a direct customer service position preferred.

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: West Des Moines, IA, US

Application Deadline: N/A

Apply Here

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