MetLife Careers – Client Services Consultant II

Job Description:

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Job Responsibilities:

• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Participates in client account audits and strategic planning process.
• Leads and coordinates implementation of the addition of MetLife products on a basis.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
• Leads and participates in both customer- and internal-facing presentations and meetings.
• Perform other related duties as assigned or required.

Job Requirements:

• Self-motivated to learn more about the business and is proactive in personal development
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to balance client expectations with MetLife capabilities
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• 3-5+ years of relevant experience
• Knowledge of Group Benefits core products including Dental and/or Life, Disability

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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