Sunday , January 29 2023

MetLife Employment – Research & Resolution Rep IV

Website MetLife

Job Description:

The primary responsibilities of a Solution’s representative includes researching simple to complex scenarios and handling highly escalated situations. Act as a liaison between annuity operations and agents and clients. Reviews, analyzes, resolves, client and agent service issues ensuring adherence to NASD, SEC, FINRA and internal guidelines. Act as highest level non-managerial individual contributor widely known for subject matter expertise with adherence to tax codes. Interact with wide array of business units, partners and customers to facilitate improvements to existing procedures for the enhancement of customer experience. Coordinate corrections through core processing units, and communicates the resolution to our customers. Responsible for drafting correspondence regarding contract history, corrections and service concerns.

Job Responsibilities:

  • Multi-task and navigate systems proficiently
  • Communicate resolution and expectations to internal and external customers
  • Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
  • Identify root causes and analyze trends
  • Pro-Active customer centricity focus is required
  • Participate in special projects and initiatives
  • Cross-train across franchises including post issue to effectively balance workload
  • Submit corrections to be processed by core processing units

Job Requirements:

  • Series 6 designation or able to obtain
  • Strong phone, customer service and communication skills
  • Ability to work well under the pressure of working against strict quality and performance guidelines
  • High School diploma
  • Motivated to learn in fast paced environment.
  • Works independently
  • 3 or more years of customer service experience
  • Problem solving and research ability
  • New hires should live a commutable distance from the site the role is posted in
  • Organizational skills

Qualification & Experience:

  • Bachelor degree preferred
  • Process Improvement mindset
  • 2 or more years of annuity experience preferred
  • MS Office: Word, Excel, Powerpoint
  • Strong knowledge of MetLife products, procedures and processes

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Warwick, RI, US

Application Deadline: N/A

Apply Here

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