Tuesday , January 31 2023

MetLife Insurance Careers – Customer Care Advocate

Website MetLife

Job Description:

The Customer Service Representative handles inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Job Responsibilities:

  • Support special product and/or service campaigns as needed, or if solicited by the customer.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
  • Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
  • Respond to customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs.
  • Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy.

Job Requirements:

  • Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need
  • Live within communtale distance of one of our core locations: Dayton, OH, Omaha, NE, Warwick, RI or Oriskany, NY.
  • 2+ years of customer service experience

Qualification & Experience:

  • Prior Call Center experience is highly preferred.
  • Some college experience, trade or professional certification.
  • High School diploma, GED
  • Insurance or Financial Services industry experience or Product specific experience.
  • A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Miamisburg, OH, US

Application Deadline: N/A

Apply Here