MetLife Insurance Careers – LTC Claim Support

Job Description:

Supports Metlife Long Term Care Claims Operation by providing exemplary customer service while managing daily tasks assigned and performing other related duties as required.

Job Responsibilities:

• Escalate complaints and potential complaints appropriately.
• Understands processes within entire department to assist callers with questions and triage information received.
• Outbound calls and letters to customers and providers to research incomplete claims.
• Responds to telephone inquiries from insured’s regarding specific claim details.
• Conducts research when needed to resolve customer questions or complaints.
• Works closely with the Claim Analysts and Care Managers to provide a seamless customer experience.
• Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.

Job Requirements:

• Microsoft Office – Tech savvy
• Excellent communication skills (verbal and written)
• 2+ years direct customer service experience
• High school diploma or equivalent
• Ability to work efficiently in a fast-paced environment

Qualification & Experience:

• College degree preferred
• Multitaskers and open to an ever changing environment
• Insurance Claim experience 1-2 years
• Professional demeanor

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Warwick, RI, US

Application Deadline: N/A

Apply Here

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