NC State Jobs For Administrative Associate I

Website State of North Carolina

Job Description:

The Administrative Associate I is in the Request Fulfillment group.

Job Responsibilities:

  • Posting charges from cable invoices and processing manual invoice request in Service Now to the Finance/Accounting team.
  • Handling billing projects within Request Fulfillment and we assist other teams in reconciling billing issues
  • Completing & posting one time billing charges to work orders for new installs, disconnects, moves and changes
  • And providing thorough notes & documentation in the billing tool (Netplus) and in Service Now (Ticketing Tool)
  • Handling billing tool account maintenance – Update/change request for account codes, name changes and add new addresses
  • Researches on billing issues, some will be related to customer request and others will come from the generation of reports from the billing tool (Netplus)

Job Requirements:

  • Ability to meet deadlines, work under time constraints
  • Great organizational skills
  • Request/Incident Ticketing Application experience ( Service Now)
  • A basic working knowledge of telecom services [Voice: IPT, 1FB, Centrex] [Network voice and Data services : PRI, WAN, LAN, W-LAN and Point to Point]
  • A strong self starter personality
  • Telecom Billing and TS (Telecommunication Services) Order Processing knowledge
  • Invoice validation, reviewing and research experience

Qualification & Experience:

  • An equivalent combination of education and experience
  • High school or General Educational Development (GED) diploma

Job Details:

Company: State of North Carolina

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

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