Patagonia Job Application – Dealer Service Operations Specialist

Job Description:

We’re in business to save our home planet. Your role will contribute to this purpose by supporting and helping develop Patagonia wholesale accounts by optimizing Service and Operations in Europe. This is accomplished through building and fostering synergetic relationships amongst the Customers and Patagonia wholesale sales team, as well as overseeing and maintaining the operational health of the wholesale accounts.

Job Responsibilities:

• Monitor and resolve delivery complaints by coordinating with dealers, forwarding services and the Patagonia logistics team
• Perform orderbook maintenance as it pertains to the wholesale business model
• Provide a prompt, reliable and high-quality service and operational support to your allocated dealers
• Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations
• Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfillment
• Report and troubleshoot day-to-day operational issues
• Complete daily & seasonal tasks and projects in a timely and comprehensive manner (pre-season preparation, shipping season, etc.)
• Working on guaranteeing a smooth delivery process. Ensure all necessary operating documentations and special handling requirements are properly executed
• Liaise with Customers, Sales Representatives, Logistics and Credit teams to provide the best Dealer Service & Operational efficiencies to the wholesale accounts allocated to you
• Maintain ongoing and proactive communication to wholesale accounts and sales representatives regarding system updates, supply issues, shipping timelines, backordered products and cancelled items

Job Requirements:

• Excellent communication and interpersonal skills
• Self-starter and ability to work on own initiative
• Language Skills: native in English and other languages are a plus
• Flexible and adaptable to a fast-faced environment
• Strong linkage with the Patagonia business and mission statement
• Excellent customer service and problem-solving skills
• A natural flair for sales is an advantage
• Advanced level of computer skills (knowledge of Excel a must, Microsoft AX would be a plus)
• Strong follow through and attention to detail

Qualification & Experience:

• 1-2 years of experience in Customer Service or Dealer Service
• Diploma or bachelor’s degree qualification desirable

Job Details:

Company: Patagonia

Vacancy Type:  Full Time

Job Location: Manchester, GB

Application Deadline: N/A

Apply Here

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