Patagonia Job Application – Real Time Analyst Supervisor

Job Description:

The Real-Time Analyst (RTA) Supervisor will guide and grow a high-impact team of RTAs to support scheduling needs for a department of more than 200 employees. The RTA Supervisor will oversee the main functions of the RTA team: schedule optimization, workforce management (WFM) administration, and reporting & communication.

Job Responsibilities:

• Actively participate in the recruiting process when selecting new team members.
• Plan and lead regular RTA team meetings, delegating tasks effectively and managing them to on-time completion.
• Monitor and review the RTA team’s impact on departmental performance, as well as individual RTA performance.
• Practice emphatic “active” listening, being fully present in one-on-one and team meetings.
• Conduct regular check-ins with team members, with a focus on supporting growth and development.
• Conduct thorough post-mortems of events to identify areas of opportunity and coaching.
• Value the perspective of team members, even if different from your own.
• Build positive relationships with cross-functional teams that allow for open communication.
• Create an environment where everyone can learn from mistakes, voice their opinions, and ask judgment-free questions.
• Tailor approaches to meet individual communication styles.

Job Requirements:

• A motivated self-starter who demonstrates a mindset of growth and improvement. Actively solicits and provides constructive feedback.
• Open-minded and able to empathize with the experience of others. Actively cultivates an inclusive workplace.
• A leader who inspires, engages, and empowers others to do their best work.
• Enjoys working with others in a team-oriented approach.
• Good planning and organization skills, with an ability to coordinate work effectively amongst a small, remote team.
• Communicates clearly, constructively, and with emotional intelligence.

Qualification & Experience:

• Demonstrated ability to build strong relationships with team members of all levels.
• Extensive use and understanding of Calabrio or other WFM software.
• Ability to coach, train, and motivate others; empower team members to take ownership of their work, assisting and guiding when needed.
• Ability to give and receive feedback constructively.
• Solid knowledge across Office 365 suite.
• Strong understanding of WFM principles and best practices, especially within a Patagonia CX context. Ability to answer WFM questions quickly and accurately.
• Strong communication skills (written, verbal, and non-verbal).
• Minimum 1 year experience working as an RTA, in WFM, or other WFM-related position required.

Job Details:

Company: Patagonia

Vacancy Type:  Full Time

Job Location: Greater Reno Area

Application Deadline: N/A

Apply Here

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