Wednesday , March 22 2023

Qatar Airways Job Vacancy – Senior Reservations and Ticketing Agent

Website Qatar Airways

Job Description:

We are currently recruiting for Senior Reservations and Ticketing Agent in Chicago, US

Job Responsibilities:

  • Issue tickets and quoting correct fares to customers.
  • Minimize customers waiting time to two minutes.
  • Investigate complains to define and correct weak areas.
  • Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
  • Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services.
  • Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.
  • Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.
  • Prepare staff roster to ensure proper distribution of manpower.
  • Handle customer requirements/request professionally ensuring minimum complaints.
  • Assigns specified space to customers and maintains computerized inventory of passengers spaces availability.

Qualification & Experience:

  • Experience of working in a fast paced customer service environment
  • Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
  • Thorough knowledge of special rates / offers and promotions
  • A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
  • Proven ability to resolve problems to the full satisfaction of the customer
  • Passion for delivering customer service
  • You must be willing to work shifts
  • Strong experience of working within a ticketing environment
  • High school diploma or equivalent
  • You must have experience working with Amadeus

Job Details:

Company: Qatar Airways

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here