Qatar Airways Job Vacancy – Senior Reservations and Ticketing Agent

Job Description:

We are currently recruiting for Senior Reservations and Ticketing Agent in Chicago, US

Job Responsibilities:

• Issue tickets and quoting correct fares to customers.
• Minimize customers waiting time to two minutes.
• Investigate complains to define and correct weak areas.
• Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
• Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services.
• Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.
• Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.
• Prepare staff roster to ensure proper distribution of manpower.
• Handle customer requirements/request professionally ensuring minimum complaints.
• Assigns specified space to customers and maintains computerized inventory of passengers spaces availability.

Qualification & Experience:

• Experience of working in a fast paced customer service environment
• Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
• Thorough knowledge of special rates / offers and promotions
• A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
• Proven ability to resolve problems to the full satisfaction of the customer
• Passion for delivering customer service
• You must be willing to work shifts
• Strong experience of working within a ticketing environment
• High school diploma or equivalent
• You must have experience working with Amadeus

Job Details:

Company: Qatar Airways

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here

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