Staples Careers – Furniture Delivery Coordinator

Job Description:

Responsible for coordinating inbound and outbound delivery and receiving activities related to the delivery and installation of furniture projects, daily installs, cross-docking and line haul shipments and the management of returns, freight claims and vendor pickups. This position reports to the Supervisor, Furniture Operations. The Furniture Delivery Coordinator position spends the majority of time inside the office managing furniture deliveries, third party delivery vendors, delivery quotes and managing vendor freight claims.

Job Responsibilities:

• Identifies, defines, and implements specific improvement opportunities through streamlining and accountability to drive improvements in service and expense, which includes assuring processes and systems and maintaining metric tracking to ensure positive progress, manage costs, productivity, and KPI goals.
• Directs daily delivery operations, staffing, and resources to accomplish delivery schedules within the assigned delivery areas.
• Coordinates final client acceptance, obtains customer approvals, and manages deficiency reporting process following system installation projects.
• Provides work direction and training to internal and third party contract systems furniture installers and freight vendors to ensure proper delivery and installation in a timely fashion.
• Develops a work plan, schedule and logistics required based on the overall project parameters and scope.
• Manages installation and delivery by working closely with PC’s, sales, and the warehouse/delivery/installation teams.
• Responsible for daily route plans to optimize fleet efficiencies vs third party outsourcing.
• Sources vendors, negotiates best pricing, and manages relationships with 3rd party carriers, vendors, and installation groups.
• Coordinates all tasks and activities related to scheduling, delivery, set-up, installation, repair, and adjustment of furniture system projects and provides professional customer interface and client relations throughout project. Responsible for being the single point of contact for customer for scheduling of delivery, installation and/or repair of furniture products.
• Responsible for coordinating activities related to pulling, staging, and loading furniture into delivery vehicles.

Job Requirements:

• Strong interpersonal skills
• Ability to read and understand construction drawings, furniture specification plans and other architectural drawings
• Excellent communications skills, both verbal and written
• Strong analytical and logistics skills an asset
• Good computer skills (Word, Excel, Outlook)
• Strong business acumen
• Ability to prioritize and manage multiple tasks
• Excellent project management skills

Qualification & Experience:

High School Diploma required. Minimum of three (3) years of transportation, installation, design or project management experience preferred.

Job Details:

Company: Staples

Vacancy Type:  Full Time

Job Location: Kitchener, ON, CA

Application Deadline: N/A

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