Staples Job Hiring For Credit and Collections Representative

Job Description:

The Credit Analyst supports the Credit and Collection function for the Credit Department within the Division. The primary objective of the position is to improve the Days Sales Outstanding (D.S.O.) and delinquency rates, while providing superior customer service to both internal and external customers, in concert with growing revenue and protecting company assets.

Job Responsibilities:

• Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits. 20%
• General filing and correspondence. 5%
• Prepare and send Past Due notices and reports. 5%
• Review/recommend credit limits to increase/decrease, suspend credit privileges and reinstatement of credit privileges. Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third party collection. Request or effect credit account information changes. Communicate timely and relevant information to Sales. Effect detailed collection/credit system notes for all account activity and maintains credit history files. Review, resolve (if applicable) and recommend release credit hold orders. 30%
• Collect and follow up aged accounts receivable, monitor payment trends and affect corrective measures for overdue accounts as required. Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract. Serve as the contact/liaison for the assigned account portfolio. 30%
• Month end reporting and regular review of assigned account portfolio with Credit Manager. 10%

Job Requirements:

• Superior problem solving, analytical and reconciliation skills.
• Strong detail orientation and accurate data entry skills.
• Effect time management skills with the ability to manage multiple priorities.
• Excellent communication skills, both verbal and written in English and French.
• Professional manner, customer care focus and strong interpersonal skills.
• Proficient computer skills with Word, Excel, and Outlook.
• Ability to work independently, while supporting team initiatives/objectives and meeting deadlines.
• Demonstrated strength in negotiation and organizational skills.
• Previous experience in related position and enrolled in or completed C.C.P. Designation program.

Qualification & Experience:

• C.C.P. or Related Courses
• High School Diploma or GED
• 4 to 6 years

Job Details:

Company: Staples

Vacancy Type:  Full Time

Job Location: Boucherville, QC, CA

Application Deadline: N/A

Apply Here

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