Friday , January 27 2023

State of Oregon Jobs – Claims Specialist

Website State of Oregon

Job Description:

We are looking for proactive learners who are dedicated and compassionate individuals to fill multiple limited duration Claims Specialist assignments in our Bend Contact Center.

Job Responsibilities:

You will provide support to assist a high volume of customers (claimants/employers) via telephone, email, and/or computer software systems. You will provide unemployment insurance benefits to eligible unemployed Oregonians by processing unemployment insurance benefit claims and assisting claimants and employers with the unemployment insurance benefit process. Successful Claims Specialists, thrive in an environment with a high volume of diverse customers and have the ability to balance the quality of service provided with the quantity of customers and work in the queue. For a complete list of duties and responsibilities please click here.

Job Requirements:

Highly successful Claims Specialists have the following attributes – these are what we will be looking for in your application materials. If you have the following, please make sure to demonstrate these attributes in your application and resume:

  • Responsibility: Demonstrated responsibility for your own actions and a commitment to performing assigned tasks. Ability to comply with requirements regarding sensitive and confidential data
  • Willingness to Learn: Demonstrated ability of being open to new experiences, seeking both positive and negative feedback, looking back on past experiences and considering alternate courses of action, and finding patterns and order in complex information
  • Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations
  • Adaptability and Resilience: Ability to be comfortable with changing or uncertain environments. Ability to remain professional, calm and adapt communication style with diverse customer needs or customers that are frustrated, upset or critical
  • Team-Oriented: Ability to work well and thrive in a team environment
  • Explain Laws, Rules, & Policies: Ability to learn and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience
  • Commitment to valuing diversity and promoting inclusion
  • Qualified candidates will have a minimum of two years of full-time heavy public-contact experience asking people for information, making notes, and deciding an action based on the information. (Examples of qualifying experience are eligibility interviewer, application examiner, employment and claims aide, examination proctor, information clerk, insurance aide, public counter intake person, or retail industry if it involved the above stated experience.)
  • OR Two years of education or experience. Listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

Job Details:

Company:  State of Oregon

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Bend, OR, US

Application Deadline: N/A

Apply Here