Saturday , March 25 2023

Tesla UK Careers – Service Manager

Website Tesla

Job Description:

At Tesla, our Service Managers are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

Job Responsibilities:

  • Regularly communicate center performance to senior leadership
  • Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre
  • Carry out regular one to ones with each direct report, setting clear goals/tasks, coaching and holding follow up meetings
  • Drive and monitor all KPIs within the Service Centre including, but not limited to, Customer Satisfaction, Fix Right First Time, Workshop Productivity, Workshop Efficiency, Lead Time, Inventory, Incident Reporting and Costs and Revenue
  • Be regularly present on the floor, maintaining a close relationship with ground-level staff and taking the time to fully understand business operations and where your support is required
  • Run daily morning meetings with all departments in the workshop, analyzing metrics from previous day and plans for that day
  • Have overall responsibility for the whole Service Centre and the functions within
  • Onboard new hires and constantly assess training needs of current staff members

Job Requirements:

  • Strong drive to motivate a team, to engage and facilitate others to achieve and succeed
  • Proven background as an exceptional people leader
  • Ability to adapt to constantly changing/fluctuating targets and business needs
  • Performs well in an agile, fast-paced environment where things can change very quickly
  • Experience of working within the automotive industry
  • Proven ability to build strong relationships with other business areas, stakeholder management
  • An understanding of local legal employment rights and processes is desirable
  • Proven experience of working within a business at both strategic and operational levels

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Leicester, England, UK

Application Deadline: N/A

Apply Here