Wednesday , February 8 2023

Tim Hortons Careers in Edmonton – Regional Training Lead

Website Tim Hortons

Job Description:

The Regional Training Lead (RTL), is responsible for providing training to Restaurant Teams and Owners on operations topics including profitability, guest service, products, equipment, standards and management practices. The RTL is an expert on all Tim Hortons Restaurant Operations topics both at the 4-wall, tactical level and the strategic, enterprise level.

Job Responsibilities:

  • Create and deliver cadenced reporting on KPI progress including training completion and satisfaction
  • Conduct deep dive restaurant visits to drive sustainable operations improvements and share best practices with the teams
  • Work independently to manage schedule to meet KPIs
  • Deliver targeted in-restaurant training to small groups on tactical operations procedures and best practices
  • Develop and manage relationships with Restaurant teams and owners
  • Analyze data (SOS, Guest Feedback, REV, profitability) to identify operational opportunities and apply problem solving methodology to create training solutions
  • Analyze data (SOS, Guest Feedback, REV, profitability) to assess effectiveness of training and adjust strategy accordingly
  • Develop all training materials, including trainee and instructor guides, job aids, assessments and support tools
  • Prepare, organize and deliver all aspects of large-scale training sessions to Restaurant teams

Job Requirements:

  • Proficient in all Microsoft Office tools (Excel, PowerPoint, Word)
  • Strong written and oral communication and ability to translate technical and or complicated materials into effective training materials
  • Minimum 1 ½ month management of Tim Hortons Restaurant experience (training provided upon hire)
  • Strong presentation and communication skills
  • Time management skills and ability to schedule, organize and execute on all logistics of event management
  • 3+ years of Restaurant and Franchisee operations experience

Job Details:

Company: Tim Hortons

Vacancy Type: Full Time

Job Location: Edmonton, Alberta, Canada

Application Deadline: N/A

Apply Here