Whole Foods Careers – Technical Systems Analyst

Job Description:

Provides ongoing systems analysis and support, including installation, customization, maintenance, and troubleshooting of hardware / software systems. Provides technical support and advises on the use of programming tools, database systems, and networks. Provides support to address availability and reliability issues on systems (Windows/Unix/Mainframe) across multiple locations. Evaluates and integrates new operating system versions, drivers, and hardware. Operational responsibilities include remediation of daily incident tickets, system compliance responsibilities, system run enhancement testing and staging, policy / procedure enhancements and adherence, client contact coordination, and operational recommendations. Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments. Implements appropriate levels of system security. May prescribe system backup / disaster recovery procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components. Ensures 24×7 after-hour support.

Job Responsibilities:

• Ensures user communications remain on message based on guidance from leadership.
• Provides system evaluation and operational reports.
• Implements security, application data maintenance, and configuration; performs deployments; runs maintenance processes.
• Provides user documentation and training as needed.
• Troubleshoots systems and host environments, following defined protocol in identifying and resolving faults, inconsistencies, and systemic issues.
• Ensures user understanding of system features and usability.
• Follows escalation and communication protocol.
• Assists with root cause evaluation and determination.
• Performs installations and troubleshoots installation issues.
• Performs system, hardware, and software maintenance.

Job Requirements:

• Excellent communication skills, including written, verbal, and listening.
• Basic understanding of technical and functional concepts.
• Working knowledge of processes and tools used for system management, problem reporting, change management, and overall system support.
• Ability to identify and troubleshoot moderately complex issues.
• Tailors communications to meet the needs of diverse audiences.
• Understands system / application design.
• Working knowledge of scripting languages.
• Responds promptly and accurately to internal and external customers.
• Ability to develop the automation around integrations, including alerts, auditing, and scheduling.
• Well-organized, able to multi-task, and adheres to deadlines.

Qualification & Experience:

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience.

Job Details:

Company: Whole Foods Market

Vacancy Type:  Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

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