WHSmith Careers 2022 – Team Leader In Cardiff

Job Description:

Working in a hospital takes a special kind of customer service – a helpful, professional attitude could make a big difference to somebody’s day. We are looking for customer focused, driven individuals, with a passion for delivering excellent service, to join our friendly team! We have an exciting Full Time Team Leader opportunity in our busy Cardiff Hospital store, with a variety of shifts available working total 39 hours weekdays and weekends

Job Responsibilities:

• Drive the team to achieve both individual and store targets including sales, shrink, waste, cash loss and staff costs
• Performance management of staff – lateness, absence, poor work rate, poor service
• Creating a customer service led culture which is always striving to improve performance
• Ensuring all staff deliver a professional, friendly service to all customers
• Deputise for Store Manager / Deputy Manager in their absence
• Work with the management team to maximise opportunities to drive sales and increase footfall
• Deliver a legal, safe and secure workplace
• Working with the management team to ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
• Recruit, motivate & train the team to deliver individual and store targets, including average transaction value and add on sales
• Play an active role on the shop floor with the team

Job Requirements:

• Strong communication skills
• Previous experience of leading and motivating a team
• Flexibility towards working hours
• Previous experience of working in a customer focused retail environment
• Proven experience of working to and achieving challenging Key Performance Indicators

Job Details:

Company: WHSmith

Vacancy Type:  Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

Apply Here

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